Terms & Conditions

Last updated: 1 October 2026

1. Who these terms apply to

These terms apply to all services provided by RAI4O Ltd (“we”, “us”), company number 17260098, registered in England and Wales, and to our Berlin office. Specific engagements may add terms; where they do, those terms prevail over these.

2. Scope of work

Every engagement starts with a written scope and a written proposal. Work outside that scope is quoted separately and not started without your written approval. We do not carry out work outside the agreed scope without telling you first.

3. Pricing and payment

Prices are quoted per job after the inventory stage. Unless agreed otherwise in writing, invoicing is in stages against agreed milestones, payable within 14 days. Travel within Germany is charged at cost. Third-party licences, hardware and subscriptions are invoiced at cost unless we are contractually entitled to a margin, which we will state in the proposal.

4. Access and dependencies

We need access to the accounts and devices in scope, and a named contact who can authorise work on the day. If access is unavailable on an agreed date, the schedule moves accordingly.

5. Your responsibilities

You keep your own data backed up before we begin. We take a backup before any change we make, but responsibility for the completeness of your backups rests with you.

6. Confidentiality

We treat everything we see as confidential, including your data, credentials and business information. This obligation survives the end of the engagement.

7. Intellectual property

We retain the copyright in our own documentation, templates and code. On final payment you receive a non-exclusive, perpetual licence to use the deliverable documentation and configurations for your own business purposes.

8. Liability

We are liable for loss caused by our negligence, limited to the fees paid under the relevant engagement. We are not liable for indirect or consequential loss, including lost profit or lost data where a current backup existed.

9. Termination

Either party may terminate an engagement with 14 days’ written notice. You pay for work completed and committed to at that point. We hand over all documentation produced to date.

10. Governing law

These terms are governed by the law of England and Wales. Where the services are supplied in Germany, mandatory German consumer protection law remains unaffected.

11. Contact

info@rai4o.net · RAI4O Ltd, 167-169 Great Portland Street, London W1W 5PF, United Kingdom.