Privacy Policy
Last updated: 1 October 2026
Who we are
RAI4O Ltd (“we”, “us”) is a company registered in England and Wales, company number 17260098, with its registered office at 167-169 Great Portland Street, London W1W 5PF, United Kingdom. Our local operations in Germany are conducted from our Berlin office. We are the data controller for the personal data described in this policy.
What we collect
- Information you give us. When you send an enquiry we collect the name, email address, optional company name and the description you provide.
- Technical information. Our website server records standard request data — IP address, browser type, requested page and timestamp — for security and fault diagnosis.
- Cookies. Set by us or by a third party, described in the Cookie Policy.
Why we use it and on what basis
- To answer your enquiry — necessary to take steps at your request prior to entering a contract (Article 6(1)(b) UK GDPR).
- To operate and secure the website — our legitimate interest in keeping the service available and troubleshooting faults (Article 6(1)(f)).
- To meet legal obligations — accounting and tax record-keeping (Article 6(1)(c)).
How long we keep it
Enquiry records are kept for 24 months from last contact. Accounting records are kept for the period required by German and UK law. Server logs are rotated after 14 days.
Who we share it with
We do not sell personal data. We share it only with processors who host our email and website infrastructure, under written data processing agreements. If we transfer data outside the UK or EU, we use standard contractual clauses or an adequacy decision.
Your rights
You have the right to access, correct, delete, restrict or object to the processing of your personal data, and to data portability. To exercise any of these, email info@rai4o.net. You also have the right to lodge a complaint with the UK Information Commissioner’s Office or the German data protection authority.
Contact
Data protection enquiries: info@rai4o.net, RAI4O Ltd, 167-169 Great Portland Street, London W1W 5PF, United Kingdom.